A+ Computer Hardware Troubleshooting CNSS 150

This course is an introduction to Personal Computer hardware and software. Using a theoretical and hands-on approach, students will learn the skills needed to install, configure, and service hardware, operating systems, and applications. In addition, students will learn to configure stand alone or networked computers for reliability and security. This course maps to CompTIA A+ objectives.

Correlated Learning Outcomes

  • IT. 1. Carry out trouble-shooting strategies for resolving an identified end-user IT problem.
  • IT. 2. Differentiate among various operating systems.
  • IT. 3. Explain the process of authentication and authorization between end-user devices and computing network resources.
  • IT. 4. Identify a variety of assistive or adaptive technologies and universal design considerations.
  • IT. 5. Identify basic components of an end-user IT system.
  • IT. 6. Implement a hardware and software configuration responsive to an identified scenario.
  • IT. 8. Summarize strategies to support or train users with their IT resources.
  • IT. 9. Use a variety of practices for making end-user IT systems secure.
  • IT. 22. Carry out basic computer network troubleshooting techniques.
  • IT. 24. Diagram the components of an integrated IT system.
  • IT. 25. Differentiate among various computer networking models.
  • IT. 26. Differentiate among various techniques for making a computer network secure.
  • IT. 35. Differentiate among strategies for business continuity provisioning of IT resources at the enterprise level.
  • IT. 36. Discuss data governance and its implications for users as well as IT professionals.
  • IT. 37. Identify a variety of enterprise-level digital storage technologies.
  • IT. 39. Modify a system to improve data confidentiality or regulatory compliance.
  • IT. 40. Summarize the implications of various cloud computing models.
  • IT. 41. Summarize the security implications and risks for distributed IT systems.
  • IT. 42. Use communication, negotiation, and collaboration skills as a member of a diverse team.
  • IT. 43. Describe the attitudes, knowledge and abilities associated with quality customer service.
  • IT. 44. Produce technical documentation responsive to an identified computing scenario
  • IT. 45. Use documentation or a knowledge base to resolve a technical challenge in an identified computing scenario.
  • IT. 46. Discuss significant trends and emerging technologies and their impact on global society.
  • IT. 47. Demonstrate professional behavior in response to an ethically-challenging scenario in computing.
  • IT. 48. Summarize the tenets of ethics and professional behavior promoted by international computing societies.
  • IT. 50. Summarize the role of IT in supporting the mission and goals of an organization.