A+ Essentials CTS1133C

This course provides students with the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/ forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

Correlated Learning Outcomes

  • IT. 1. Carry out trouble-shooting strategies for resolving an identified end-user IT problem.
  • IT. 2. Differentiate among various operating systems.
  • IT. 3. Explain the process of authentication and authorization between end-user devices and computing network resources.
  • IT. 5. Identify basic components of an end-user IT system.
  • IT. 6. Implement a hardware and software configuration responsive to an identified scenario.
  • IT. 9. Use a variety of practices for making end-user IT systems secure.
  • IT. 18. Differentiate among a variety of technology-based sensory interactions.
  • IT. 22. Carry out basic computer network troubleshooting techniques.